Shipping & Online Returns

How long for my UK online order to arrive? 

We use a trusted courier service UK Mail please allow for 3 working days Monday - Friday for delivery.

Orders placed on the weekend will be dispatched on a Monday. Orders placed after 12 pm will only be processed the following day. 

You will receive an email once your order has been dispatched with a tracking number and how to track your order. 

 

How long for my international online order to arrive? 

We use a trusted courier service DHL please allow for 10 working days Monday - Friday for delivery.

Orders placed on the weekend will be dispatched on a Monday. Orders placed after 12 pm will only be processed the following day. 

You will receive an email once your order has been dispatched with a tracking number and how to track your order. 

What is your online return policy?

If you are not entirely satisfied we offer a return within 14 days of delivery. Items must be undamaged, unworn and in the original packaging, please include in your email your online order number from www.malletfootwear.com.

We offer a free returns service, once the item is returned to us we will refund you and you can repurchase your desired Mallets should you need another size, color or style.

To request an return, please email team@malletfootwear.com with your order number and one of our team members will get back to you shortly!

What is your policy on damaged or defective footwear?

If you received a damaged or defective product, please email team@malletfootwear.com with your order number and a photo of the footwear. We'll take care of you! We offer a free returns service, once the item is returned to us we will refund you and you can repurchase your desired Mallets.

Please note the items must be unworn, unwashed, in the original packaging with an order number and the usual 14 days applies.

When can I expect my refund?

Please allow 7 working days for your refund. Once we have received and accepted your item(s) your refund will be processed

I want my credit card refunded?

We will refund the method of original payment after we have received your return and passed Quality Control, this can take up to 7 working days. You will receive a notification when the refund has been issued.



I am outside the United Kindom and I want to return my Mallets

If you are not entirely satisfied we offer a return within 14 days of delivery for international orders. The items must be returned unworn, unwashed, undamaged and in the original packaging with your online order number from www.malletfootwear.com.

We currently offer free international deliveries and returns with DHL. You will receive a full refund and can repurchase your desired Mallets.

Please allow 14 working days for your refund. Once we have received and accepted your item(s) your refund will be processed

To request a return, please email team@malletfootwear.com  with your order number and one of our team members will get back to you shortly and one of our team members will get in touch shortly!

I bought my Mallets from a stockist

Please contact the stockist directly, Mallet Online cannot return, exchange or refund you for Mallets purchased from one of our stockists, you will need your receipt and adhere to the store's policy.