Online Returns and Deliveries 2024

How long for my UK online order to arrive?

STANDARD DELIVERY (DPD) Our courier service is usually the next day, but we advise allowing 3-5 working days from the date of order. This is in case of delays from our delivery team. Monday- Friday.

During sale periods please allow 5-7 working days for your order to be delivered.

Orders placed on the weekend will be dispatched on a Monday. Orders placed after 12 pm will only be processed the following working day.

Once your order has been placed, we will send you a confirmation email and you will also receive an email from our delivery company with tracking details once your item has been dispatched.

Please note shipping is £6.50 on orders under £200.

Can I amend or cancel my order? 

We are very sorry but once you’ve placed your order, we’re not able to amend it. Our warehouse team picks and packs your order very quickly, which means we can’t make any changes once you’ve placed it. This includes changes to the following:

  • Delivery addresses
  • Email addresses
  • Change of size
  • Change of colour
  • Adding an item
  • Removing an item

If you’ve changed your mind about your order, you can return the order (or part of it) to us for a refund/exchange with our return options https://360.postco.co/malletlondon.

 

Once your order is on its way, you can amend your delivery options via the DPD app or on their website 

 Cancelling an order

Once you’ve placed your order, we’re not able to cancel.   Our warehouse team picks and packs your order very quickly, which means we can’t make any changes once you’ve placed it.  

However, if you’ve changed your mind, you will be able to return the order to us for a full refund with our return options  https://360.postco.co/malletlondon.

How long for my international online order to arrive?

We use a trusted courier service for our delivery, please allow our courier service 5-7 working days Monday -Friday for delivery. Orders placed on the weekend will be dispatched on a Monday. Orders placed after 12 pm will only be processed the following day. Once your order has been placed, we will send you a confirmation email and you will also receive an email from our delivery company with tracking details once your item has been dispatched.

It is the customers responsible to pay any customs or export charges, please check before placing an order.

 

Overstock Issues: From time to time our system will oversell an item and if we cannot fulfil it we will refund your order and notify you by email.

What is your online returns exchange | refund policy?

If you are not entirely satisfied we offer a return within 14 days of delivery. Your returns form is on the back of the Mallet invoice you received with your order. Please note your return must be unworn and in the original packaging and include the shoehorn, dust bag and internet box.

If you are returning items of clothing they must be returned in the original packaging including the plastic protective bag and with all original brand tags still attached.

Please be advised our returns service is not free. The cost to return your item/s is £7.20

Refunds will be credited to your original method of payment. We aim to process all refunds as soon as possible, please be aware once processed it can take as long as seven working days for a refund to be acknowledged by your card provider.

We can't accept returns, nor offer refunds, for Mallet gift cards. This is because our change-of-mind policy doesn't apply to gift cards. This doesn't affect your legal rights.

How to start a return? 

To create a returns label, please click the link below and follow the instructions. https://360.postco.co/malletlondon. 

To complete this process, we will need to know:

  • Your order number – is located on your order confirmation email.
  • Your email address

If you do not know your order number, please contact a member of our customer care team at team@mallet.com and they can assist you further. Please note our customer service team can only deal with orders that have been purchased via our mallet website if you have bought an item from a store please contact them directly.

Please select the item(s) you wish to return and the reason you’re returning them to us. All items should be sent back in their original condition and that the tags are intact.

Your returns label will be emailed to the email address provided. If you do not receive an email, please check your junk/ spam folder or contact our customer care team.

We will review your request, if approved, you can send your item back to us. You can take your returns to any DPD drop off point.

Upon receipt of your return, we will inspect and deal with the return in conjunction with our Returns Policy.

Any refunds will be made using the same method for the initial transaction.

Please note that credit card companies only allow refunds to be made to the card used to pay for the original order.

Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

This returns policy does not affect your statutory rights.

You will be issued a refund at the price paid when the purchase was made.

Please note some discounts may have been discontinued and if you repurchase it will be at the price online at the time.

What is your policy on damaged or defective footwear?

Please know that it is never our intention to send faulty items to our customers. If you received a damaged or defective product, please use this link to process a return https://360.postco.co/malletlondon. you will need your order number and a photo of the damaged or defective footwear.

 

I bought my Mallets from a stockist

Please contact the stockist directly, Mallet Online cannot return, exchange or refund you for Mallets purchased from one of our stockists, you will need your receipt and adhere to the store's policy.